Virgin Media Recovers from Major Internet Outage Affecting Thousands

A recent internet outage caused significant disruption for thousands of Virgin Media O2 customers, with over 10,000 users reporting connectivity issues on Downdetector shortly after 10:00 GMT on Monday morning. The company has since announced that all services are now fully restored, following an earlier delay that left many users unable to access broadband services. Customers expressed frustration on social media, with some, including the Student Loans Company, confirming they were affected by the outage and providing limited customer support due to connectivity issues. Although user reports have decreased from their morning peak, some Virgin Media customers continue to experience intermittent connectivity problems. Virgin Media has not disclosed the cause of the outage, citing a policy of rarely sharing root causes with customers. Historically, Virgin Media has faced criticism as one of the UK’s most-complained-about broadband providers, but it has made improvements in customer satisfaction rankings in recent years, according to Ofcom data.